Widerrufsrecht
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
-
In the same condition that you received it
-
Unused and in its original packaging
-
Accompanied by proof of purchase
Items returned without meeting these conditions may not be eligible for a refund.
How to Start a Return
To request a return, please contact our support team at:
Once your return request is approved, we will provide:
-
Instructions on where to send the item
-
A return authorization
Returns sent without contacting us first will not be accepted.
Return address:
The Apex House LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Damaged or Incorrect Items
Please inspect your order when it arrives. If your item is:
-
damaged
-
defective
-
incorrect
contact us immediately at support@olyyra.com so we can resolve the issue as quickly as possible.
Exchanges
If you would like to exchange an item, the fastest way is to return the original item (once approved) and place a new order for the replacement.
European Union – 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
Returned items must be unused, in original condition, and include proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the refund status.
If approved:
-
Refunds will be issued to the original payment method
-
Processing time: within 10 business days
Your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@olyyra.com.